Refund Policy

Downloads are usually final

We send digital files right after payment. Once we send the download link, the purchase is usually final and cannot be refunded.

When we can help

We will fix the issue or consider a refund if:

• Your download link genuinely fails and support cannot get a working copy to you.
• You were charged more than once for the same product by mistake.
• The file you received is corrupted or missing core functionality described on the product page.

Contact support@aurenzadigital.com with with your order email. We will offer a fix, a new file, or a refund based on the problem.

Include the email used to buy and your order number if you have it. We usually reply within two business days. Approved refunds go back through the same payment method.

Not covered

• Change of mind after downloading.
• Compatibility issues with unsupported/outdated browsers.
• Expectations not matched to the feature list on the product page — please read it before buying.

Chargebacks

Please contact us before asking your bank or PayPal to reverse the payment. We can often solve the problem faster.